[sustran] FW: Passenger Charter

[SUSTRAN Resource Centre]

Dear sustran-discussers

Can anyone help the Federation of Malaysian Consumers Associations (FOMCA) with their efforts to prepare a Passenger Charter to be a benchmark for the passenger transport services in Malaysia (bus, taxi, rail, etc.) - see forwarded message below. They seem to be requesting any relevant information and advice, including examples of similar service charters from elsewhere.   This is a timely effort, since the level of service and the quality of much Malaysian public transport currently leaves much to be desired. 

A. Rahman Paul Barter
SUSTRAN Resource Centre
P. O. Box 11501,   
50748 Kuala Lumpur, Malaysia.
Tel/Fax: +60 3 274 2590,  E-mail: sustran at po.jaring.my
Web: http://www.geocities.com/RainForest/Canopy/2853/
The SUSTRAN Resource Centre hosts the Secretariat of SUSTRAN 
(the Sustainable Transport Action Network for Asia & the Pacific).


-----Original Message-----
From:	fomca [SMTP:fomca at po.jaring.my]
Sent:	Friday, December 04, 1998 1:13 PM
To:	sustran at po.jaring.my
Subject:	Passenger Charter

Dear Sir,

    Warm Regards!

        Federation of Malaysian Consumers Associations (FOMCA) is
looking forward to publish the Passenger Charter as a way forward in
creating awareness and protecting the consumers in Malaysia.

Therefore, I would be pleased if you can send us the any Passenger Charter
and any relevant information regarding the passenger charter for our
reference.

We need the information quite urgently as we are supposed to present the
draft of the charter to the Ministry of Trade and Consumer Affairs in
the mid of December 1998. We would be glad if you can send the
information by 10th December 1998.

We are looking forward for your co-operation.

Thank you very much.


Marimuthu Nadason
Secretary General
FOMCA