[sustran] LONDON UNDERGROUND

[Al R Dizon]

[sustran] Segway's assault on walkingI'm forwarding a  press release I got last night from the London Underground and Damovo. 

For your information. 



DAMOVO GIVES LONDON UNDERGROUND’S COMMUTERS THE RIGHT CONNECTION FOR NOW AND

THE FUTURE

Travellers on London Underground’s network will now be able to enjoy greater

levels of customer service as a result of a new contact centre introduced by

Damovo, the global solutions provider.

The new installation in London Undergrounds St James’s Park customer

services centre has been introduced as part of an initiative to improve

telephone enquiry services to the public. This centre brings together 40

agents, who were previously based in four separate locations and contactable

via 10 different numbers, providing a single point of response to all travel

enquiries. Passengers can also make enquiries via e-mail from the

www.tube.com website.

Penny Hazell, London Underground’s Operational Services Manager, Stations,

commented;

"Damovo has provided us with tomorrows’ expertise and systems which will

enable us to support our customers well into the future as we continue to

develop the functions of our contact centre. This is part of our ongoing

commitment to provide the world’s best public transport system for London."

Damovo offers a full range of services, from planning and design, to

implementing and managing solutions.

David McKeigue, President of Damovo UK Limited said:

"By optimising the use of their people, processes and technology, we have

enabled London Underground to significantly improve its customer services;

travellers can now connect immediately to the travel enquiry service via any

media" -ends-

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